Information We Collect

1. Personal Information:

   • Contact Information: Name, address, email, phone number.
   • Billing and Payment Information.
   • Business Information: Organizational details.
   • Service-Related Information: Network configurations, CCTV specifications.
   • Technical Information: IP addresses, device identifiers, browser data.
   • Communication Records: Emails, messages, call logs.
   • Feedback and Survey Responses.

2. Non-Personal Information: Data that doesn’t identify individuals, used for service improvement, statistical analysis, and marketing.

How We Use Information

1. Service Provision: To deliver and maintain services such as fiber internet, network management, CCTV installation, and computer support.

2. Communication: To provide service updates, technical support, and billing information.

3. Marketing: To send promotional materials with consent or as allowed by law. Opt-out options are available.

4. Legal Obligations and Protection: To comply with laws, protect rights and safety, and handle legal processes.

Information Sharing and Disclosure

1. Service Providers: Personal data may be shared with trusted third parties (e.g., network providers, payment processors) who assist in service delivery, under confidentiality agreements.

2. Business Transfers: Data may be transferred in case of a merger, acquisition, or asset sale, with notification and consent as required by law.

3. Legal Compliance and Protection: Disclosure may occur to meet legal obligations, protect safety, or investigate violations.

4. Consent: Required before sharing information for non-policy purposes, unless permitted by law.

Data Retention

Personal information is retained as long as necessary for the purposes outlined or as legally required. Retention periods vary by data type and purpose.

Data Security

Technical and organizational measures are implemented to protect personal data from unauthorized access or loss. While security is a priority, absolute security cannot be guaranteed.